Discovery Behavioral Health

Discover how Discovery Behavioral Health uses Zavanta SOP Software to standardize quality and build accountability.  

 

 “It’s all about making people accountable.”  

 Karen McDonald, Director of Quality Management

 

 

Our Client

Discovery Behavioral Health

 
Discovery Behavioral Health is an expanding network of the finest Mental Health, Substance Abuse and Eating Disorder treatment centers, whose core philosophy is the Therapeutic Alliance created by evidence-based treatment, compassion and support that saves lives through lasting recovery.  

In this vital arena of service, people matter. Not only those who come to our facilities for life-saving treatment, but also our experienced professional administrators and staff whose unflinching goal is to help every client attain lasting health and full recovery. 

Business Challenge

Discovery Behavioral Health was going through a huge growth spurt, and maintaining a high level of quality care is critical because human lives are at stake. Accomplishing this during a pandemic makes things even more challenging.  

How are they managing it all? According to Karen McDonald, Director of Quality Management, “It’s all about making people accountable.”  

Karen monitors the organization’s policies and procedures. “Policies and Standard Operating Procedures have a major impact on Discovery Behavioral Health’s business and 1700 employees. These are our standards and are key to ensuring that everyone is accountable. Before Zavanta, our policies and SOPs were ‘catch-as-catch-can.’ Each department did their own thing in MS Word. Because files resided on a shared drive it was difficult for employees to find what they needed.” 

Before Zavanta, our policies and SOPs were ‘catch-as-catch-can.’ Each department did their own thing in MS Word.

 

The Solution: Zavanta

Karen shares, “The standardization that Zavanta provided was a big gain for us. Zavanta has helped everyone be more accountable. Zavanta also helped us stay on top of our COVID response as the CDC made changes. When COVID-19 hit, we were able to quickly update our policies and procedures and create ‘mini-manuals’ whenever the CDC changed their guidelines.

During our accreditation process we appear more credible. End users have really loved the web-based Portal that Zavanta autogenerates. It's the first time they have had everything in one place. Managers and employees at our various locations have been very receptive.” 

The standardization that Zavanta provided was a big gain for us. Zavanta has helped everyone be more accountable.

 

Zavanta Feature Highlights

 

Analytics

“I love that we can see analytics like the top three search terms. Having this data gives us insights into how we can improve our communications and pinpoint areas where people need help.”

Read Verify & Testing

“We use Zavanta’s Read Verify [attestation] every day. We also use Zavanta’s testing and quiz feature. To date we are reporting a 100% score in our staff competency testing.”

Filters & Reporting

“With Zavanta’s filter feature we can easily pull-out information using different criteria such as state specific policies. The organization Zavanta provides has increased our efficiency.”