Employee Training

Over time, a large hospital system had written numerous policy and procedure documents in response to JCAHO audits. Every time they had an audit, they had to start over. Employees lacked consistent training. 

Using Zavanta, the organization was able to create an easy-to-maintain system of Policies and Procedures, linked to the standards, that helped them pass audits and served as a training for their new medication dispensing machines. Errors went down, compliance prep time was significantly reduced. 

The training department of a large, international financial services firm was challenged with getting their account reps trained on how to use complex software for managing Defined Benefits plans. 

Using Zavanta, their training group created a flexible, multi-use system that linked all processes, policies, responsibilities, and detailed tasks together. The “end users”—the Wealth Management staff—are delighted with the quality, thoroughness, and accuracy of the results.

A large biotech firm was rolling out a new product line. Their Operations Director became increasingly concerned with their slow “ramp up” time for new employees and contractors. Shocking they found that many in management misunderstood how "how things were done." 

Using Zavanta, they were able to create a knowledgebase of SOPs that solved their onboarding problem and ensured that employees were "on the same page."