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Industry Solutions

Banking and Finance

 

Challenge:

Making people accountable
for correct performance.

Most organizations have no systematic way to identify and apply consistent procedures and standards. In the financial industry, intense regulatory and competitive pressures make this especially problematic. Outdated methods: scattered PDFs, P&P binders, email, are too haphazard and error-prone.

Zavanta gives organizations in the financial sector a modern way to capture, communicate, and manage clear policies and SOPs. We continually hear how auditors and regulators love the results.   

Zavanta has helped banks, financial institutions, and credit unions achieve these goals:

  • Meet regulatory compliance, reduce risk
  • Standardize operations across locations
  • Streamline employee training
  • Reduce cybersecurity risks
 
"Because COMPROSE has worked with so many customers in the financial sector, all of their advice was been spot on and incredibly helpful."
Mahlon Meier, Compliance Analyst
Colonial Savings
 
 

Zavanta gives you essential compliance features.

From authoring, through reviews, and publishing, Zavanta gives you visibility to the entire process. Create drafts, manage sign-offs. Everything is accessible in the Employee Portal.  

  • Audit trail and change tracking
  • Employee read verification
  • Workflow automation
  • Standardized authoring
  • Everything organized, in one place
Example banking Branch Operations portal home page.
 
 
 

Banks, Credit Unions, Financial Services

Zavanta Use Cases

 
image of manager at a large commercial bank

A large bank holding company  was confronted with a big challenge as the result of several mergers and acquisitions. Operating procedures varied dramatically from location to location, causing customer service inconsistencies and training difficulties.  

Using Zavanta, the bank was able to streamline their policies and procedures and generate a  centralized P&P portal. Any employee from any location has “on-demand” access to standard operating procedures and bank policy.

image of back office employees in a community bank

A community bank needed to address high turnover issues. Teller area alone, turnover was 30%. It was becoming more difficult to keep everyone updated on new laws and regulations. Their policies and procedures were outdated; their maintenance method was antiquated.

Using Zavanta, they were able to overhaul their existing P&P content into a flexible, web-enabled system.  As a result, they decreased employee ramp-up time and were able to move floaters from branch to branch.

manager at a large credit union

The Compliance Director of a credit union received numerous negative citations from auditors for gaps in their policies and procedures. Redundant and inconsistent procedures existed throughout the organization. Auditors wanted the bank to correct these deficiencies prior to a follow up review.  

Using Zavanta, they were able to satisfy auditor requirements as well as fix maintenance problems. Their auditors “loved” the results because policies were linked to the SOPs for carrying out the policies.

board of directors at a loan mortgage servicer

A large mortgage loan servicer needed to expand their compliance focus to meet the OCC requirements.  

Their investors required that our Servicing group have documented procedures in place to mitigate risk and loss.  

Using Zavanta, they were able to show proof that employees are trained and have access to policies and procedures.  

 
 

Everyone benefits.

No more silos. The organization is more transparent. 
Everyone understands their role and how they fit into the big picture.

 

Employees

Employees can look up how to do any task or policy from any device, 24/7. They are more confident; they work smarter, make good decisions.

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Management and Board Members

Rest easy, intellectual capital is protected. You have a single system to manage with, train from, and streamline compliance. 

 

Compliance Officers

Zavanta tracks every change and provides audit trails as well as attestation and testing. Zavanta provides the data analytics so that you can prove employees are using policies and procedures.

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Regulators

Auditors and regulators love the results. Policies, procedures are separated into well -organized units. Standards can be linked to relevant policies and SOPs.

 

IT / Security Teams

Our security meets the requirements of enterprises in the financial sector. Zavanta's user management automation and tools helps manage hundreds or thousands of users.

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Training Department

Capture SOP / Policy content to use in creating consistent training. Easily create tests and report results. Link policies and SOPs into your LMS.

 

Discover what Zavanta can do for you.