Essential features for performance support.
With Zavanta, policies and procedures are not only organized and easy to find, the content itself is user-friendly and accurate. No more scrolling through 100 page documents!
- Ensure all the right information is captured and nothing important gets left out with Zavanta's authoring wizard
- Auto-generate a searchable Employee Portal. Non-technical users can do it themselves without IT
- Help users find what they need fast with Zavanta's built in search.
Healthcare Provider Retrains Workforce for Multi-billion Dollar Contract
A health care services provider had a two-pronged challenge: how to meet the obligations of a major new contract and at the same time, roll out a new enrollment processing system. The organization had no formal way to train employees. Customers were complaining that claims were processed incorrectly.
Using Zavanta, they were able to create a Policy and Procedure system designed to quickly train employees. The met their contractual commitment, reduced their error rate, and met ISO 9000 certification.
Risk Management Firm Standardizes Operations
A large risk management / insurance firm had undergone restructuring, presented significant operational challenges. Their current policy and SOP content was scattered all over their network, no one was using what they had.
They needed to provide employees SOPs pertaining to different divisions and regions as well as make corporate SOPs and policies accessible to everyone. Using Zavanta, they were able to segment the information and deliver just the content each group needed and at the same time make it more usable.
