You have a system and an environment that enables everyone across the organization
to be accountable for quality service.
A health care services provider had a two-pronged challenge: how to meet the obligations of a major new contract and at the same time, roll out a new enrollment processing system. The organization had no formal way to train employees. Customers were complaining that claims were processed incorrectly.
Using Zavanta, they were able to create a Policy and Procedure system designed to quickly train employees. The met their contractual commitment, reduced their error rate, and met ISO 9000 certification.