(And we're not talking about 50 page PDF files.)
A large, marketing services firm was experiencing a high number of recurring errors in their direct mail group. They discovered that the “star” performer—who had a very low incidence of errors—followed a different procedure for completing her work than the others did.
Using Zavanta, the firm was able to standardize the best practices from their star performer across the entire workgroup. They reduced their overall errors by 75% and saved $30,000 a month for an annual savings of $360,000.