Up-to-date "living" procedures drive continuous, long term improvement. Organizations that put this in practice are typically ranked as the best places to work.
The Production Manager of a manufacturing firm was concerned with the "tribal knowledge" culture that had evolved over time. Some of the long time employees were retiring, so there was a serious brain drain.
Using Zavanta, the company was able to develop SOPs for every area in their business including production operations and back-office. Now, all employees have instant access to all the SOPs relevant to their job. In many cases, the very exercise of writing the SOP enabled them to re-engineer how some tasks were performed, making them more efficient.