SOP standardization
Quality starts at the beginning.
Instead of staring at a blank screen, Zavanta's authoring wizard prompts author for all the right information, in the right order. All content is consistent no matter who the author is.
SOPs are so clear, anyone can follow them and achieve the desired outcome.
Because content is "chunked" and stored in a database, everything is easier to update and manage. Employees always have the right version and accurate information they can trust.
Manufacturer Achieves ISO 9000 in Half the Expected Time
A data storage device manufacturer was able to achieve ISO 9001:2000 registration in record time. They attributed much of their success to Zavanta which enabled them to create Quality guidelines as well as all the associated procedures and work instructions.
According to their Quality Assurance Director: “We achieved certification in 6 months of launching our ISO initiative—this is less than one-half the time required by most organizations.
IT Department Implements 8 ITIL Modules, Improves Service Quality
The IT Department in a major pharmaceutical supplier utilized our Zavanta software to help them implement The Information Technology Infrastructure Library (ITIL), a methodology for improving IT service management and operations.
They realized an immediate improvement in productivity and service quality. They also used Zavanta to capture network operating procedures into a Runbook that the entire staff could use to manage and troubleshoot their network systems.
