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The Streamlined Business Blog

Standardizing operations, compliance, and training.

The Streamlined Business Blog

Standardizing operations, compliance, and training.

 

Category:

Operations Manual


Share Your SOPS How You Need To, When You Need To

One of the key elements to making policies and standard operating procedures actually useful is to share your SOPs with your employees. While this sounds obvious, a lot of organizations create old-fashioned SOP documents and employee handbooks only to store them in a binder somewhere that lives in a file drawer with the extra pens and post-its and only gets dusted off for the odd training or to add an update no one reads. read more... about Share Your SOPS How You Need To, When You Need To

Wednesday, March 3, 2021

Tip -- Avoid Jargon in Your Employee Manuals

Jargon are words and phrases that are common to specific jobs and industries, but that many people won’t understand—also known as “Geek speak”. Examples of jargon are everywhere. For a fun list check out The Original Hacker’s Dictionary . Here’s our favorite new term from that list: “ BOGOSITY n. read more... about Tip -- Avoid Jargon in Your Employee Manuals

Wednesday, March 3, 2021

5 Ways to Finally Get Your Procedure Manuals Done

We’re amazed at the number of people who really want to develop better standard operating procedures for their organization, who clearly understand the benefits of standardized procedures and who even have management mandates and funded projects to develop or update their policies and procedure manuals. read more... about 5 Ways to Finally Get Your Procedure Manuals Done

Wednesday, March 3, 2021

How smart do you have to be to assemble an IKEA shelf?

So you just bought a shelving set at IKEA and go home to set it up. You crack open the box and the instructions . Can you put together without a degree in Engineering? The IKEA assembly problem is so common it’s gotten to be a joke! Chances are you can muddle through the instructions until about page 10, and then you just give up and try to piece it together. read more... about How smart do you have to be to assemble an IKEA shelf?

Wednesday, March 3, 2021

What’s the Right Level of Detail for Procedures and Work Instructions?

Two common mistakes people make when writing policies and procedures involve opposite sides of the same coin—Not enough detail or Too much detail. Some policies and procedures fail because they are so vague and generic that people can’t use them. Other policies and procedures are so long-winded and complex that people can’t follow or understand them. read more... about What’s the Right Level of Detail for Procedures and Work Instructions?

Wednesday, March 3, 2021

Add a “Help Line” to your Policies and Procedures

There is a simple and powerful step you can take to dramatically increase the usefulness of your standard operating procedures, Operations Manuals, and Employee manuals. You can make it easy for employees to get help or ask questions by adding a Help Line. If you build a “Help Line” into your procedures and you will boost in employees’ willingness to use and follow your company’s standard procedures. read more... about Add a “Help Line” to your Policies and Procedures

Wednesday, March 3, 2021

Get Expert Help to Complete Your Procedure Manuals Project

There’s another reason your project for developing a company procedure manual or for bringing your ancient policies and procedures manuals up to date might be stalled and stuck on the back burner. As we began in our earlier post 5 Ways to Finally Get Your Procedure Manuals Done, sometimes projects bog down because the task at hand is unfamiliar to you and your team lacks experience and confidence. read more... about Get Expert Help to Complete Your Procedure Manuals Project

Wednesday, March 3, 2021

Set a Goal Date to Finally Get Your Procedure Manual Done

Is yours one of the many organizations that wants to develop better standard operating procedures and operations manuals, and maybe even have started projects to bring your corporate policies and procedures manuals up to date, but—despite your good intentions—the effort always seems to read more... about Set a Goal Date to Finally Get Your Procedure Manual Done

Wednesday, March 3, 2021

Divide and Conquer to Complete Your Operations Manuals Quickly

As we began in our previous post, 5 Ways to Finally Get Your Procedure Manuals Done, often organizations really want to develop standard operating procedures and improve their operations manuals, but their goal never gets past the “good intentions” stage. There doesn’t seem to be enough time or resources to complete the entire project. read more... about Divide and Conquer to Complete Your Operations Manuals Quickly

Wednesday, March 3, 2021

Start Small and Build on Your Success

Expanding on the points from our previous post, 5 Ways to Finally Get Your Procedure Manuals Done, if you have been wanting to develop standard operating procedures and improved operations manuals for your organization, but keep getting bogged down, maybe you are trying to take on too much at once. read more... about Start Small and Build on Your Success

Wednesday, March 3, 2021

5 Things You Must Know Before Writing a Procedure

One of the biggest reasons most corporate procedures collect dust and don’t get used is that people sit down and just start writing without taking the time to carefully think it through. If your goal is writing policies and procedures that get read and used—and avoid writing bad procedures—follow this tip. read more... about 5 Things You Must Know Before Writing a Procedure

Wednesday, March 3, 2021

Do "Unwritten Rules" Undermine Your Business?

Whether you have an official Operations Manual or not, the people in your organization apply policies and procedures everyday to guide decisions and complete their work. You might ask, Why bother to write down standard operating procedures and policies and make them “official”? Many organizations don’t. read more... about Do "Unwritten Rules" Undermine Your Business?

Wednesday, March 3, 2021

Doing the right things -- consistently

That’s a core principle of Sam Silverstein’s methodology and book: “No More Excuses – The Five Accountabilities for Personal and Organizational Growth.” “We are accountable to do the right things consistently.” Sam goes on to explain: “The problem is many managers are great at the strategic level but don’t define the right things that need to be done weekly, daily. read more... about Doing the right things -- consistently

Wednesday, March 3, 2021

Employee Interruptions Cost U.S. Economy $588 Billion a Year

How many times a day do you and your colleagues stop and interrupt a co-worker or supervisor to ask a question or get help in performing a basic task? According to a report in Time Magazine , on a typical day, workers are interrupted about 7 times an hour! That’s 56 interruptions a day, and 80% of them are considered trivial. read more... about Employee Interruptions Cost U.S. Economy $588 Billion a Year

Wednesday, March 3, 2021

How are Employee Manuals and Operations Manuals Different?

As Shakespeare said, “A rose by any other name would smell as sweet,” but corporate manuals come in all shapes and sizes under all kinds of names: Employee Policy Manual, Company Procedures Manual, Employee Manual, Corporate Training Manual, Policy and Procedure Manual, Operations Manual, etc. read more... about How are Employee Manuals and Operations Manuals Different?

Wednesday, March 3, 2021

How to Get Veteran Employees to Use SOPs

One of our clients recently discussed problems they had getting their veteran employees to use and follow their company’s standard operating procedures (SOPs) and company procedures manual. As a consequence, errors and inconsistencies were commonplace. It’s only human nature. If you’ve been doing a job for a long time, you think “I can do this in my sleep” and you think you don’t need to follow “procedures,” right? Unfortunately, that’s not always the case. read more... about How to Get Veteran Employees to Use SOPs

Wednesday, March 3, 2021

The Best Way to Test Your Procedures for Accuracy

When writing policies and procedures, accuracy rules! Unless your company procedures manual is accurate, your employees won’t use it and your efforts will be wasted. The the most important thing you can do to ensure that your policy and procedure manuals get read and used is to test your procedures for accuracy. read more... about The Best Way to Test Your Procedures for Accuracy

Wednesday, March 3, 2021