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Services and Support

 

First, we start with your
desired outcome.

The first step is understanding where you are and what you want to achieve
short term and long term. This starts even before you become a customer. 

Then we work with you to design an implementation strategy -- including
the services and support tools -- to get you there.

 
"If there was a gold standard for implementation, 
Zavanta would be it."
Vicki Laughlin
Document Control Specialist
Deployed Resources
 

Services designed to help
you succeed.

We provide services and self-help tools to get you started and support you long term.
With periodic check-in calls we help you stay on track.

 

Ala carte services

Work with the experts.

We provide a variety of onboarding, training, and consulting services including:

  • One-on-one coaching
  • Instructor-led training classes
  • Strategic planning and implementation services
Team meeting in conference room in virtual meeting with their COMPROSE Coach.

KickStart service

Hit the ground running.
We'll do the setup for you.

Short on time? 

Let one of our product specialists set up your user groups and permissions, your company branding and portal, Content Overlays, example workflows and more. 

Employee reviewing their portal setup that has been created by Zavanta product specialists.
 

Learn our proven method.

Our proprietary methodology is a proven approach for solving operations problems
by creating process and procedure "systems."

 

Operations Mapping

Build a framework that's easy to update.

Following our Operations Mapping method, applied with the Zavanta tool, you can create the framework for any process, department, or area of your organization -- in minutes.

With this method, you systematically break down high-level processes into operating procedures and detailed  tasks. Define guiding policies, assign subject experts to fill in the authoring screens.

Voila! You have a modular, "living" system that is easy for everyone to understand, easy to change.

Employee reviewing Operations Mapping IT process system example.
 
 

Technical support our customers
rave about.

 
“When we’ve needed technical support, your team makes us feel like we’re the only client you have.”
Carrie Storms
Director of Customer Service
Kinetic Advantage
 

Support included in all subscription plans

All plans include: 

  • Email support
  • Online help, videos, and podcasts
  • IT / Security Center
  • SSO / AD API documentation
  • SharePoint search API documentation
Image of users accessing self-help tools

Premium and Concierge support

We offer additional support plans that include:

  • Scheduled phone resolution
  • Guaranteed SLAs
  • IT questionnaire
  • Access to senior technical staff
  • ETL (User Automation)
  • Enterprise tools and consulting
image of meeting with Zavanta consultant on video screen
 

Learn more about our services and support